How you interact with your customers plays a huge role in how your brand is perceived. This is where your contact strategy comes in. In this lesson, you will learn how to develop…
Your customers should be at the heart of everything you do; this includes your communications plan. This lesson delves into what it means to be genuinely 'customer-centric'.…
The objective of this lesson is to introduce you to the role of social media in today’s society, and how you can use it to develop your brand or organisation’s relationship with…