Your customers should be at the heart of everything you do; this includes your communications plan. This lesson delves into what it means to be genuinely 'customer-centric'. Using practical exercises, industry case studies, and our bespoke template, you’ll produce a ready-to-implement customer-centric communications plan for your own company.
This lesson is also available as part of the Data and Marketing Association's membership package, visit our website to find out more.
DMA learning is powered by The Institute of Data and Marketing, this lesson is part of the Professional Diploma in Digital Marketing, visit the IDM's website if you are interested in studying a marketing qualification